Customer Service Articles From Business & Services

Customer Service

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Tips on Dealing with an Upset Customer

From time-to-time you will come face-to-face with a customer that isn't happy with your service. At this point, resolution and customer happiness sho.... read more »
Open Source Or On-Demand CRM - What Your Business Needs

Today, as a result of high competition among companies engaged in marketing and service providing, Customer Relationship Management (CRM) practices b.... read more »
Customer Service Best Practices - Referring Customers Properly and Professionally

When customers are referred to other members within an organization, they can feel frustrated and perhaps even become hostile if they feel they are g.... read more »
Over Deliver - The Key to Customer Satisfaction

Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you.... read more »
Increase in Customer Sales = Increase in Customer Service

One of the most popular questions asked in online business forums or even by my customers and subscribers is this : How the hell can I increase my sa.... read more »
9 Steps for Coaching Call Center Agents

The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Heres a 9-step plan for effe.... read more »
Provide Exceptional Value - Grow Your Business

The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and pro.... read more »
RETAIL GREETERS: Sales Builders or Customer Turnoff?

Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in t.... read more »
What's in a Name

Different people call their Customers by different names. If they dont have Customers, they have Clients, purchasers, licensees, users, patients, mem.... read more »
Customer Service Hell

When I am referred to the customer service department of a large company I let out a big groan. The dreaded customer service department is often a cl.... read more »
Customer Service and Marketing that Works

Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal .... read more »
Customer Satisfaction and the Service Business

The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a mu.... read more »
They Cared: The Story of Delta Air Lines and Katrina

As we watched the horrific pictures of the Katrina victims in various parts of the gulf, and in particular the sad and sometimes infuriating pictures.... read more »
Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have t.... read more »
Customer Loyalty ? Is it too Expensive?

Any retail business, indeed any business, loves loyal customers and will spend a great deal of time and money trying to lure and secure them. Once a .... read more »
The Art of Giving Great Service

Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not diff.... read more »
Are You Giving Your Customers Enough Reasons To Return To Your Business?

Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they ne.... read more »
Service Quality Context: It's Everywhere!

I just finished a conversation with a leader in a top rated US hospital about creating a Customer Service culture. We both marveled at the comments s.... read more »
Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us dont listen very well.... read more »
Paying Attention To Your Customers

Webmasters can easily whip up the most brilliant website, loaded with information, articles, links, and quality content. With this tool and that tool.... read more »
Customer Service in Mobile Car Washing Considered

The mobile car wash business is a great business because it is mostly in cash and the customers pay you on the spot for your work. You have low overh.... read more »
What Does the Consumer Want?

No matter who is your consumer? Anyway he is the highest authority for you, whose opinion is a law for you. One of the best definitions of a consumer.... read more »
Customer Service Tips for Mail Order Businesses

Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! I'm sorry to disagree with.... read more »
How to Build Customer Relationships

Building a lasting relationship with your customers is a vital marketing strategy in ensuring the existence of your business. Making your customers u.... read more »
Ten Customer Service Secrets to Win Back Customers

Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area left much to desire.... read more »
An Information Technology Consultant Can Make Business Simple for Customers

As an information technology consultant, you can assure that you get more repeat customers by making it easy for them to do business with you. An inf.... read more »
Bad Customer Service Horror Stories - Watch Out Or Bloggers Will Be All Over It

If youre in business today you best be watchful of your company's customer service, whether it be customer service via telephone, call centers, face-.... read more »

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